Shipping policy

Order Processing

All products are personalized and made to order. Please allow approximately 7–10 business days for production after we receive complete and usable personalization information. Processing time does not include shipping time.

If we need clarification about a name, photograph or other order detail, production may be paused until we receive a response.

Shipping Within Canada

We currently ship within Canada. Available shipping options and charges are displayed at checkout. Delivery estimates begin after production is complete and the order has been given to the carrier.

Carrier delays, weather and other circumstances outside our control may affect delivery times. We cannot guarantee delivery on a particular date unless explicitly confirmed in writing.

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered production or shipped.

Local Pickup

Free local pickup is available. Customers will receive a notification when their order is ready, along with pickup instructions. Please wait for the ready-for-pickup notification before arriving.

Damaged, Missing or Delayed Orders

If an order arrives damaged or incorrect, contact us within 7 days of delivery at hello@nanamaryscreations.ca and include the order number and photographs.

If tracking shows an order as delivered but it cannot be located, first check around the delivery location and contact the carrier. You may then contact us, and we will help review the available tracking information.

Questions

For shipping or pickup questions, contact hello@nanamaryscreations.ca.