Refund policy

Refund and Return Policy

Because our products are personalized and made specifically for you, all personalized items are final sale. We cannot accept returns or exchanges for change of mind, customer-provided spelling errors, or unsuitable customer-supplied photos.

Please review all names, spelling and uploaded images carefully before placing your order.

If your order arrives damaged, defective, or different from what you ordered due to an error by Nana Mary’s Creations, contact us within 7 days of delivery at hello@nanamaryscreations.ca. Include your order number and clear photographs of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

Orders may be cancelled only if production has not started. Please contact us as soon as possible if you need to request a cancellation.

Do not return an item without contacting us first. If a return is required because of our error, we will provide instructions and cover the approved return cost.

Approved refunds are issued to the original payment method. Processing time after a refund is issued depends on your bank or payment provider.